1. General Business Information

Sarah Fashion operates as a registered e-commerce clothing brand in Dhaka, Bangladesh, specializing in premium handmade 3-piece sets, batik kameez, and traditional fashion items.

• Business Name: Sarah Fashion
• Website: sarahfashionbd.com
• Registered Address: B/214 Eastern Housing, Block B, Pallabi Mirpur, Dhaka-1216, Bangladesh
• Customer Support Phone: +8801339510817 (10:00 AM – 8:00 PM BST)
• WhatsApp Support: +8801339510817

2. Order Placement & Confirmation

• All orders placed through our website, WhatsApp (+8801339510817), or official Facebook page are subject to product availability and order confirmation.
• Once an order is placed, our support team may contact you via phone or WhatsApp to verify order details, delivery address, and phone number before dispatching.
• We reserve the right to decline or cancel any order if contact information is invalid, delivery cannot be serviced by our courier partners, or due to unforeseen stock discrepancies.

3. Pricing & Payment Terms

• All prices on sarahfashionbd.com are displayed in Bangladeshi Taka (BDT / ৳). Prices are inclusive of applicable taxes unless specified otherwise.
• Cash on Delivery (COD): Customers can pay full cash to the delivery rider upon receiving and inspecting the package.
• Mobile Financial Services (MFS): Payments can also be made via bKash, Nagad, or Rocket when instructed during checkout or via customer support.
• Delivery charges are non-refundable once an order has been dispatched with the courier service.

4. Shipping & Delivery Policy

We partner with trusted third-party courier services including Pathao Courier and Steadfast Courier to deliver orders across Bangladesh.

Note: Delivery timelines may be impacted during national holidays, extreme weather conditions, or political disruptions.

5. Inspection Upon Delivery & Return Policy

• In-Front-of-Delivery-Agent Inspection: Customers are strictly advised to open and check the product (fabric quality, color, and size completeness) in front of the delivery rider upon arrival.
• Instant Return: If you find any defect, wrong item, or damage, you may hand the product back to the delivery rider immediately. You will only be responsible for paying the courier delivery charge.
• For post-delivery return claims, issues must be reported to our WhatsApp (+8801339510817) within 24 hours with unboxing photo/video proof.

6. Product Specifications & Batik Disclaimer

• Handmade Batik Disclaimer: Our Batik Kameez and 3-piece sets are handcrafted using traditional wax dye techniques. Minor variations in dye patterns or shade intensity are natural characteristics of authentic handmade batik products and are not considered defects.
• Color Accuracy: We strive to display product colors as accurately as possible. However, actual colors may slightly vary depending on screen brightness, monitor settings, and photography lighting.

7. Intellectual Property & Copyright

All content published on sarahfashionbd.com, including product photography, graphics, logos, text, and design layouts, is the exclusive intellectual property of Sarah Fashion. Reproduction, distribution, or unauthorized commercial use of our photography or content without prior written permission is strictly prohibited under the Copyright Act of Bangladesh.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the **People’s Republic of Bangladesh**. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

Contact Us Regarding Terms

If you have questions or concerns regarding our Terms and Conditions, please contact us:

Address: B/214 Eastern Housing, Block B, Pallabi Mirpur, Dhaka-1216, Bangladesh

Hotline: +8801339510817 (10:00 AM – 8:00 PM)

WhatsApp: +8801339510817